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Susan · Virtual Receptionist

Dr. Leo's Office

Week of May 23 – May 29, 2026

142

Calls Answered

Appointments Booked

Calls Missed

Reason for Call	Calls	Share
New appointment	38	27%
Reschedule / cancel	31	22%
Billing & insurance	26	18%
Speak to a Rep.	19	13%
Directions & hours	17	12%
Other	11	8%

May 26 – May 30, 2026 +12 new bookings this week

Mon 26

9:00 AMMaria G. — CleaningNew

11:30 AMJ. Alvarez — Follow-up

2:15 PMNew Patient — ExamNew

Tue 27

8:30 AMR. Patel — Filling

10:00 AMNew Patient — CleaningNew

3:45 PMDana W. — ConsultNew

Wed 28

9:15 AMNew Patient — ExamNew

1:00 PMT. Nguyen — Whitening

Thu 29

8:00 AMNew Patient — CleaningNew

11:00 AML. Brooks — ExamNew

4:30 PMS. Cohen — Follow-up

Fri 30

9:30 AMNew Patient — ExamNew

12:15 PMNew Patient — CleaningNew

3:00 PMAfter-hours bookingNew

Inbox

Your Weekly Call Summary — Dr. Leo's Office

Bilden Enterprises <summaries@bildenenterprises.com>

to Dr. Leo's Front Desk · Fri, May 29, 7:00 AM

Good morning! Here are this week's three highlights from your patient calls:

1
3 after-hours new patients booked. Susan captured three first-time
                    cleanings that came in after 6 PM — calls that would have gone to voicemail before.

2
Billing questions resolved on the first call. 26 insurance and
                    billing calls were answered without a single callback, freeing up your front desk.

3
Patients are asking for Saturday hours. Five callers requested
                    weekend availability this week — a possible opportunity to add a Saturday morning slot.

Virtual Receptionist

Dr. Leo's Office

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